At RAW Sunshine Coast, all products are made of the highest quality timbers and materials and are covered by a two-year manufacturer’s warranty. To ensure the longevity of all pieces, proper handling and maintenance is essential. Please refer to our Furniture Care Guide for more information.
Furniture and joinery should not be subjected to undue stress and only used for their intended purpose. For example, never stand or place heavy objects on furniture. Likewise, furniture should not be dragged or pulled, always lift as doing otherwise may damage the legs or joints. Damage to joints through misuse are not covered.
Unfortunately, the effects of the environment and any natural degradation that may occur are not covered by the warranty. Natural factors may lead to deterioration of the timber such as expansion, shrinking, or discolouration. Small splits and cracks may develop over time. These are a natural phenomenon of timber, not a fault, and add character to the pieces.
Damage to the surface of any product through wear and tear, misuse, improper positioning, the use of chemicals or abrasive products are not covered.
The warranty does not cover pieces installed by other companies. It is the installers responsibility to ensure correct fixings, waterproofing and adjustment of drawers and doors.
Unsealed surfaces and pieces, at the request of clients carry a limited warranty. Any surface damage, but not limited to water damage, timber movement, spills etc. is the responsibility of the client (timber needs to be correctly sealed).
Any flaws in the product, as well as any issues with the finished design, must be registered within 24 hours of the product being received. Contact RAW Sunshine Coast to resolve these.